Today’s copiers and fax’s need a special kind of care. By doing business with an Authorized Dealer, you can expect quality service and avoid unnecessary “down time”, enjoying long life from your equipment.

1. QUALIFIED TECHNICIANS
   Before an Authorized dealer can even send a technician to Copier Repair School, they have to first pass a very rigid examination which the manufacturer provides.
   
   
2. TOP NOTCH TRAINING
   You can be assured that Authorized Dealership technicians have current technical and product information. Today’s generation of copiers needs the computer skills, electronics, and continuing education that your manufacturer provides to the dealership technicians who service your copier or fax.
   
   
3. STATE OF THE ART EQUIPMENT
   Authorized dealers have access to specially designed service tools and the finest in modem diagnostic systems to use in servicing your copier or fax.
   
   
4. HELPFUL HOTLINES
   You benefit from a vast database of current technical information available only to an Authorized Dealer. With a code technicians can call the manufacturers hotline which provides instant inside information about your specific model of equipment.
   
   
5. THE RIGHT PARTS
   With original equipment replacement parts for your exact model copier or fax, you’ll be assured of the right look, the right fit, and the “OEM” performance, your machine is capable of.
   
   
6. PROTECTION FOR YOUR INVESTMENT
   Since you've probably spent anywhere from $1,000 to $25,000 on your copier, you shouldn't rely on anyone other than top professionals. An Authorized Dealer helps you keep your copier in top performance condition by installing factory modifications, or upgrading factory specifications that only authorized dealers are made aware of.
   
   
7. COMPETITIVE PRICES
   Due to the competitive nature of the office products markets, Authorized Dealers have lower prices than many consumers realize. What have you really saved when your equipment is down for two, three days, or a week because the unauthorized serviceman can’t find a suitable replacement part?
   
   
8. SOLID GUARANTEES
   Because reputations depend on customer satisfaction, we guarantee all repairs! You'll also get available manufacturers guarantees on OEM parts. If you are even unhappy with the service you receive from an Authorized Dealer, you can contact the manufacturer to complain.
   
   
9. PERSONAL CONVENIENCE
   Maintenance agreements allow you to call for service at any time without the worry of repair costs. Authorized Dealers offer loaners when your equipment is down for more than one day.
   
   
10. POSITIVE SATISFACTION
    More than ever before, your Authorized Dealer wants to please customers with quality work and fair prices. Because their business depends on it, Authorized Dealers like Desert Business Machines are making your satisfaction a priority.